Return and Refund Policy

Effective Date: 15/01/2025

At Toyonza.com, we are committed to delivering high-quality products and ensuring customer satisfaction. Please review our return and refund policy carefully before making a purchase.

1. Return Eligibility

We accept returns only in the following cases:

• The product received is damaged, defective, or not functioning properly.
• The return request must be raised within 7 days of delivery.
• The product must be returned in its original packaging with all accessories, manuals, and tags intact.

Returns will NOT be accepted for:

• Products that are not damaged or defective.
• Items that have been used, altered, or mishandled.
• Requests made after the 7-day return window.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us within 7 days of delivery via:
   
   • Email: info[@]toyonza.com
   • Phone: +91 9033216777
2. Provide your order number, product details, and a clear description of the issue (including images if applicable).
3. Our team will review your request and, if eligible, provide further return instructions.
4. The customer must return the product in its original condition.

3. Refund Policy

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• If your refund is delayed, please check with your bank or payment provider before reaching out to us.

4. Order Cancellation

• Orders can be canceled before they are shipped for a full refund.
• Once an order has been dispatched, cancellations are not possible.

5. Contact Us

For any return, refund, or cancellation inquiries, please reach out to us:

Address: Behind Shyam Hotel, 8-A National Highway, Lalpar, Morbi, Gujarat – 363642
Email: info[@]toyonza.com
Phone: +91 9033216777